Q: What is LayerSpeed™?
A: LayerSpeed is our proprietary technology to increase website performance up to 60 times or more. Our servers uses HTTP Compression, FastCGI, PHP Opcode Cache and other advanced hosting technologies. We also offer all three PHP accelerators for customers to use: Eaccelerator, APC and XCache, for the best performance php hosting possible. The end result is that your forum or blog websites are able to have more concurrent online users and a much larger user base without slowing down your websites and the entire server.

Q: What is LayerEdge™?
A: You always get more when hosted with LayerOnline! With each hosting package you get the latest in hosting technologies such as PostGreSQL, Ruby on Rails, Ruby Gems, FFMPEG, SVN, and more, exclusively at LayerOnline.

Q: What is LayerEasy™?
A: Hosting a website at LayerOnline is a piece of cake. Our hosting panel offers wizards for all hosting operations and a pleasant interface to work with. We also offer all the commercial tools you need to start a website at no additional cost, such as site installer (Fantastico), site builder (Click Be!), site templates (Template Express), accounting software (AccountLab Plus) and more. We also offer 32 HOWTO ebooks to help you get started with your online business for free. All the tools and ebooks are exclusively available at LayerOnline. Our support team is available 24/7 to help you with your websites. We also offer free installation service for supported forum and blog scripts, such as WordPress, Drupal, B2evolution, PhpBB, Joomla, and more. You just need to pick a domain, submit a ticket to us or email us and tell us what do you want to do with your website, and your website will be up in minutes! It is so easy, even a grandma can start blogging like a pro!

LayerEasy also makes it easy for you to access your website's functions behind a company's firewall. Just use the specific subdomains for the service you want to use:
CPanel: cpanel.serveraddress.com
Webmail: webmail.serveraddress.com
(Replace serveraddress with your real domain name)

LayerEasy also allows you to reset your forgotten password by email right from the CPanel and Webmail login interface.

Q: What is LayerCare™?
A: We offer extensive peace-of-mind support and services for our customers, exclusively at LayerOnline, at no extra cost. Our services include:

• Free 24/7 Online and Toll-Free Phone Support
• Free Video Tutorials and E-Books
• Free Domain Registration Assistance with 80+ TLDs
• Free Domain Full Services with DNS Management and Whois Privacy
• Free Domain Email Setup Assistance
• Free New Site Installation
• Free Existing Site Transfer
• Free Website Consultation
• Free Basic Website Troubleshooting
• Free Custom Module Installation
• Free Website Software Updates
• Free Website Database Maintenance
• Free Website Security Management
• Free Website Uptime Management
• and More

Q: What is LayerFreedom™?
A: Don't you hate to get suspended by your current webhost provider for hosting of your favorite anime fan site, hobby forum, news blog, or anything else just because your website is getting a little too popular? Come to LayerOnline. We do not care if your site get dugg, stumbled, or slashdotted. In fact, we are happy for you if you do, as long as your website is legit and ethical. With LayerOnline, you can be assured that your website will always be up running no matter how popular it is. We also offer unlimited inodes for our customers which make us stand above the competitors.

Q: What is LayerWall™?
A: LayerWall is our sophisticated DDOS-Protected firewall system for detecting website hacking and intrusions. Our system automatically downloads security data from known security sites to instantly shield away from hacker sites. Our system also automatically blocks hacking attempts from unknown sources using our heuristic hacking detection technology.

Q: What is LayerAntiSpam™?
A: Don't you hate when one day you suddenly cannot send email because some spammer is using the same server as you to spam? At LayerOnline we stop spammers cold. Our system actively monitors spam-like activities and takes immediate action before they have a chance to spam. You also get a lot less spams in your hosting inbox when your domains are hosted with us, thanks to our AntiSpam filters.

Our email service is also made compatible for iPhone and mobile users. So no matter where you are, you would always get email access with the same anti-spam protection, save both time and money with a cleaner inbox.

Q: What is LayerGuarantee™?
A: At LayerOnline we ensure that our customers are completely satisfied with our services at all times. We offer the following guarantees:

• Anytime Unconditional Money Back Guarantee - Anytime during your term with us, you are able to request full or prorated refund, even with an annual plan.
• Lowest Price Guarantee - If you find another provider with the same package for less, we will price match and give you a month of free hosting.
• 100% Uptime Guarantee - If our server is unexpectedly down for any reason we will provide full or prorated refund.

Q: Does LayerOnline support green hosting?
A: Yes. Have you noticed our site theme is in black? By visiting our website, you are already saving in display power. While our datacenters are located in green-powered states and we also make regular contributions to green energy organizations, we don't stop there, we actually do our part to go further, a lot further.

Reduce, Recycle, and Reuse, Virtually.
Beside the fact that we only use energy-star compliant server components, we also use various technologies to enable maximum power savings, such as cpu speed scaling, link state power management, and disk idle timeout. Saving the planet doesn't mean that you have to sacrifice in performance. We also utilize large disk cache, ramdisk and efficient process management to use power more effectively, actually resulting in a noticeable speed boost in comparison to non power saving counterparts.

Need proof? Check the server status on your LayerOnline hosting panel or from our demo page. The server load is the combination of total cpu load and disk activity load of the server. While the average server load for our competitors are 60-80, ours are less than 1! That's correct, by hosting your website with us, your website uses 60 times less power and at the same time, runs faster too! And we are hosting some of the most demanding forum and blog sites out there. Now multiply that number with million of websites, can you see the savings?

Q: What if I am stucked with my current webhost's annual plan?
A: Not a problem. LayerOnline offers buy out program for the most cost effective way to transfer. We will buy out the remaining months in your current hosting contract when you switch to us. For example, if you still have 8 months left with your current provider, you will get a total of 20 months of hosting with us when you buy our annual plan. If your current plan is monthly or you simply want a monthly plan with us, you will get one month free. Just email us your cancellation notice and we will reimburse the credit for you.

Q: Do you offer free hosting for community websites?
A: Yes. We provide free hosting service for government, non-profit and charity organizations. For non-profit organizations, please email us a photocopy or pdf document of your charity certificate. Your website may also be qualified if it provides great value for the online community. We kindly ask if these websites could have a link to our website in footer, home page, or in the links or credits section, exceptions can be made.

Q: What is your anytime money back guarantee?
A: If you are not completely satisfied with our services anytime within your monthly service, you will be given a full refund. If you signed up for longer terms your refund will be prorated. Refund is not applicable to domain registration, SSL certificates and policy violations.

Q: What is your lowest price guarantee?
A: If you find another webhost which offers the exact same or better set of features of what we offer for a lower price, we will price match and your hosting fee for the month will be 100% credited to your account.

Q: Is it really unmetered bandwidth?
A: Yes. We are able to get great discount from our network providers. So we are able to pass all the savings on to you. You are free to host sites with thousands of hits per day and use as much bandwidth as you want with our gold and platinum plans.

Q: What is unlimited inodes?
A: Most hosting companies claim to provide unlimited space. In reality, there is no such a thing as unlimited space. The space is limited by the capacity of the hard drive and the file inode limit. The inode limit is the number of files allowed in your account. Each file takes one inode. For most hosting companies, the limit is 50000 inodes. this limit seems high at first but let's do the math. A brand new WordPress installation has 800+ files and it is 10MB in size. If you add a theme and various plugins you are looking at 1000+ files before you even start blogging. So with 50000 you can run 50 new blogs with total of 10MB x 50 = 500MB in size. Is 500MB unlimited space? We don't think so. Take Joomla as another example, a brand new Joomla installation has 5000+ files and 30MB in size. With 50000 inodes you can run 10 Joomla site with total of 300MB space. Is 300MB unlimited? Of course not. At LayerOnline we offer unlimited inodes. You can put as many files as you want, it is only limited by the amount of space allocated to your account. Our Gold plan provides 20GB of space and our Platinum plan provides 50GB of space!

Q: What is DDOS-Protection?
A: Distributed Denial-of-Service is a type of attack which hundreds of computers sending massive malicious network packets attempt to bring down a server. The most popular type of these invalid network packets is the SYN_RECV packet. LayerOnline's state-of-the-art firewall technolgy instantly block all types of DDOS attacks in fraction of a second, while allowing legitimate traffic to pass thru. This technology is provided by LayerOnline free of charge.

Q: What is Domain Privacy?
A: When you register a domain name, your personal information such as your real name, phone number and address are publicly available via domain whois record for everyone on the Internet to see. Websites such as domaintools.com allows anyone to check the whois record of any domain name. Revealing your personal information to the world can be very dangerous. Also spammers can get your email address from your whois record and start spamming you. Domain privacy is a security feature which hide your personal information in the whois record. LayerOnline provides free domain privacy for many top level domains such as .com, .org, .info, and .net.

Q: What is RAID-Protected Storage?
A: Hard drive failures can happen unexpectedly. When it happens, all data on the hard drive are lost. With RAID-protected storage, at least one extra hard drive is used to mirror the content of a hard drive or an array of hard drives. If one hard drive fails, all data are still intact and the server is still up and running, since the content on the failed hard drive is mirrored on another hard drive. The failed hard drive just need to be swapped out and replaced. There is no OS reload or any other recovery work involved.

Q: What software are included and how do I get them?
A: The free software bundle include Click Be!, Fantastico Deluxe, AccountLab Plus and Template Express. Click Be! is an online site builder which is accessible from the software section of CPanel. AccountLab Plus and Template Express are accessible from the Fantastico Panel. All licenses are activated and can be used on unlimited domains.

Q: What ebooks are available and how do I get them?
A: The 32 ebooks include topics on online advertisement, online business, online monetization, etc. You can download the ebooks from member download area.

Q: How do I upload files to my account?
A: In your FTP client, specify the following settings:
Hostname: serveraddress.com (replace this with hostname of the server you are on; this information is included with your welcome mail)
Username: username@domain.com (replace "username" with your actual username, and "domain.com" with your domain name)
Password: your password (this should be replaced with your actual password).  

Simply the following is all you need to use an FTP Client:

FTP URL, Username for your server, Password for your server > This should open up your site.

Some good FTP Clients are AceFTP, CuteFTP or FlashFTP.

After you logged into your FTP area, you should see a folder called "public_html" - upload files into that folder, and you should be able to view uploaded content at http://domain.com (replace "domain.com" with your actual domain name), or at http://serveraddress.com/~username/ (replacing those with real values)

Q: How do I access my control panel?
A: You should be able to login into your control panel by typing "http://cpanel.serveraddress.com/" (replace with real server name) or "http://serveraddress.com/cpanel" in your browser. Use your actual username and password to login.

Q: What email settings should I use for my pop3/smtp mail accounts?
A: In your mail client settings, use the following values to access your pop3/smtp account:
SMTP Mail Server: the server name of your account (included in welcome mail)
POP3 Mail server: the server name of your account (included in welcome mail)
POP3 Mail Account (Username): username@domain.com (your "username" at "your domain")
POP3 Mail Password: the password you used to create email account from control panel

Domain names

Q: I have transferred my domain on your name servers - how long does it take for it to start working?
A: Usually it may take up to 24-48 hours, however with recent changes for most domains it takes about 4 hours.

Q: My domain still does not work, but I want to view my website already
A: You may view your website by pointing your browser to "http://serveraddress.com/~username/" (replace "serveraddress.com" with the server's hostname you reside on, and "username" with your actual username).

CGI Scripts

Q: My script does not work, how do I identify the problem?
A: Login into your control panel, go to the "Logs/Stats" section, and click on "Error log". There you will be able to see error log for your domain.

Misc

Q: How do I login into webmail?
A: Visit "http://webmail.serveraddress.com/" (replace this with real server name you are on), and login with mail account's credentials.

Q: I want SSH access for my account, how do I get it?
A: Sorry, for security reasons, SSH access is not allowed.